Refund Policy

100% satisfaction guarantee

If something isn't right with your book, we'll either redo it or refund you fully. No drama, no fine print.

Free revisions

Not happy with how an illustration turned out? Email us within 14 days of delivery and we'll redo the book at no charge.

Full refund

If a revision doesn't solve the issue, we'll refund the full price of the book. Refunds are processed back to your original payment method within 5-10 business days via Stripe.

Damaged in transit

If your book arrives damaged, send a photo to support@keepinheart.com and we'll ship a replacement free of charge.